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RESUME

Anchor 1
Experience Summary
  • Plan and conduct stakeholder interviews with clients, representative users, and subject matter experts to identify essential business objectives and user requirements.
     

  • Collaborate with clients and internal teams to identify and analyze business/functional requirements.
     

  • Translate business and functional requirements into use cases, user flows, detailed wireframes, interactive prototypes and other UX deliverables.
     

  • Create and maintain all user experience deliverables such as comparative and competitive research, content analysis, persona creation, user profiles, user scenarios, use cases, business process and task flow diagrams, site maps, detailed wireframes and interaction flows, and/or prototyping mock-ups.
     

  • Collaborate with copywriters on content strategy and messaging and with designers and developers to solve problems.
     

  • Present and review proposed user experience strategies and definition documents at internal review and client meetings. Provide solutions based on human factors and user research, web analytics, and industry best practices.
     

  • Conduct research and usability studies to evaluate existing products and test new concepts. Analyze data and produce reports based on this research. 
     

  • Analyze and translate study results and user needs into a user experience strategy for web and interactive products.
     

  • Assist in establishing success metrics used to evaluate proposed solutions.
     

  • Evangelize and promote UCD standards and best practices internally and externally via shared online resources, portfolio case studies, workshops, and community involvement. Serve as a UX and agile consulting resource within the company.
     

  • Act as the Scrum Product Owner for website redesigns and restructuring projects, including writing user stories, prioritizing the product backlog, release planning and setting sprint goals from project initiation to launch.

Work​
experience
Senior UX/UI Designer, Truckstop

January 2019- March 2023

Leveraged existing user feedback and user needs to drive product designs. Collaborated with PM to streamline requirements and limit edge cases. Looked for opportunities to aid users, by identifying opportunities for innovation that would make their experience easier. Utilized research and data to validate assumptions and apply cross-product thinking. Facilitated ideation sessions and workshops with designers, stakeholders, and subject matter experts, while communicating the rationale and goals of workshops.

Senior Interaction Designer, Teague

August 2018- October 2019

Performed research on clients’ business functions and recommended products and/or features that helped them achieve their goals, and improve the experience for their users. Participated in all project phases, including discovery, concept creation, wireframing, prototyping and user testing. Involved in requirements-gathering activities, workshops, and product definition exercises and synthesized that data into applicable insights that drove the experience strategy and product design. Generated and evaluated a wide range of solutions and made recommendations.

 

 

Senior UX Lead, Deloitte Digital 

September 2016- March 2017

 

Participated in user research activities like user interviews, surveys, usability studies. Translated research insights into solutions. Designed user flows and wireframes at both a high level as well as building out refined details. Created prototype concepts for communication with the business, development, and for usability studies. Collaborated with Visual Designers to translate experience requirements for development. Gauged the usability of new and existing products to make constructive recommendations based on data, best practices and industry trends. Represented and provided the voice of the user(s) in business and product conversations and decisions. Incorporate complex technical and business requirements into elegant design decisions based on data and industry best practices.

 

 

Senior UX Architect, Garrigan Lyman Group 

July 2013- September 2016

 

Defined interaction models, user task flows, and UI specifications. Communicated scenarios, end-to-end experiences, interaction models, and screen designs to stakeholders. Collaborated with Art Director and development lead on interaction solutions, prototypes and responsive web and mobile design.

 

 

Senior Interaction Designer, de Beer Consulting at AT&T 

January 2009- July 2013

 

Formulated and defined user-driven web processes and designed user interfaces based on an understanding of user motives, eCommerce business processes and technical considerations. Documented user interaction flows and architecture, and wireframes for the business and technical teams.

 

 

Technical Director of Information Architecture at 
AT&T Mobility

November 2006- July 2008

 

Built out a team of six Information Architects (IAs), leading and managing the team in defining and creating the user experience for AT&T’s Premier business sites and web applications. Lead the team, in collaboration with the Research, Design and Content teams, to build documentation templates, and promote successful cross-functional communication and partnerships with the business product management, project management and development teams. Developed standards and patterns for customer experience and business goals and created front-end solutions and strategies that met both users' and business stakeholder’s needs. Was responsible for the growth and talent development of the IA team and acted as an advocate for the team's role by communicating the impact of the services they provide.

 

 

Senior Producer / Program Manager, Big Fish at Classmates.com

December 2004- June 2005

 

Drove alignment among business, technical and creative resources, implementing online marketing and business strategies. Ac-

countable for distilling business requirements, negotiating goals, inventing solutions, documenting functionality and delivering results on consumer-facing internet projects of every description. These included new product features, communication tools, multi-channel campaigns, and more.

 

 

Program Manager, Excell Data at Microsoft
(Windows XP Media Center Edition)

October 2003- October 2004

 

Responsible for defining the goals, vision, and feature set of Online Spotlight for MCE; working across groups; establishing and monitoring project plans, schedule, and deliverables; driving communication and teamwork, and making the right trade-offs to launch Online Spotlight in the right time frame. Responsible for all facets of project management; defining, documenting and communicating process, design/content structure, managing localization and writing partner specifications. Worked with team members to define project requirements and ensure that the appropriate cross-functional organizations are involved to implement the final product.

SKILLS
  • Interviewing

  • Surveys

  • Journey mapping

  • Prototyping

  • Persona creation

  • Wireframing

  • Flow diagrams/use cases

  • Prototyping

  • Workshop facilitation

  • Functional req./user stories

  • Sitemaps/IA

  • Heuristic analysis

  • Usability testing

  • Card sorting/affinity diagrams

  • Competitive analysis

  • HTML/CSS

 

TOOLS
  • Figma

  • Sketch

  • Mural

  • Photoshop

  • Keynote

  • PowerPoint

  • InDesign

  • JIRA

  • Pendo

  • Google Analytics

  • UsabilityHub

  • Optimal Workshop

 

SOLUTION AREAS
  • Financial:  Factoring, Expenses, Invoicing

  • SaaS:  Logistics, Customer Mgmt.

  • Data Visualization:  Aerospace

  • Ecommerce: Telecom, Waste Mgmt.

  • CMS:  Consumer Products

  • Websites: Various Marketing/Promotion

COURSES
  • UX Strat

  • Edward Tufte Courses

EDUCATION

Pacific Lutheran University

Degree:  Bachelor of Fine Arts

Major:  Communications - Broadcast Journalism/Video Production and Public Relations.

 

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